Situation Summary
Empower Manufacturing is an industrial manufacturing company operating across two facilities with over 50 employees. Since partnering with Augustine IT in July 2023, Empower has transformed its IT infrastructure to support efficient multi-site operations. As a manufacturing organization, reliable technology systems are critical to maintaining production schedules, coordinating between facilities, and ensuring seamless communication across their workforce.
Challenge
When Empower Manufacturing was acquired, Augustine IT was already in place—but leadership wasn’t convinced. Accustomed to informal IT support, they initially saw Augustine’s structured processes as overly rigid. So Augustine leaned in, demonstrating through consistent follow-through that disciplined IT is anything but impersonal. The result: a secure, dependable IT foundation that leadership values as a strength.
Solution
When a new-hire onboarding experience fell short, Augustine didn’t just apologize—they engineered a new system, designed to give every employee the best first-day experience possible. They also assigned a dedicated onsite contact and worked hand-in-hand with Empower leadership to refine workflows. That spirit of collaboration transformed Augustine from a vendor to a trusted partner.
Outcome
The transformation has been remarkable. Where there was once skepticism of structured support, there is now a flexible, responsive partnership. IT issues that were escalated internally are now handled efficiently as employees use the ticket system effectively. Disjointed onboarding across sites has become a formalized, consistent onboarding process. Frustrating day-to-day IT has been replaced with reliable systems and user confidence.