Situation Summary
CostQuest Associates is a telecom consulting and data services firm that has partnered with Augustine IT since May 2013. With a team that grew from 5 to 50+ employees, CostQuest specializes in providing expert consulting services to the telecommunications industry. As the company expanded and matured, their IT needs evolved from basic infrastructure management to enterprise-level security and compliance requirements, making Augustine IT an essential strategic partner in their growth journey.
Challenge
CostQuest began as a small, owner-operated team with no dedicated IT function. Founders juggled domain controllers, patching, and hardware setups themselves. As the company grew, so did the complexity—and the risk. They needed infrastructure, support, and security strong enough to scale with them.
Solution
Augustine IT supported CostQuest on security matters for more than a decade before becoming a strategic partner six years ago as the company matured. From advanced networking and server support to helping them earn SOC 2 Type 1 certification, Augustine built a secure foundation. They also oversaw a flawless office transition, complete with wiring, upgraded switches, and new camera systems—all without a hitch.
Outcome
The transformation has been significant. Where there were once owners juggling IT responsibilities, there is now a dedicated expert team from Augustine. Informal security and infrastructure has been replaced with SOC 2 Type 1 compliance achieved. Limited internal capacity has grown into full infrastructure and onboarding support. The risk of downtime during their office move became a smooth, fully managed transition.