Situation Summary
Franklin Brazing is a manufacturing and industrial brazing company with over 25 employees that has partnered with Augustine IT since June 2022. Operating in a precision manufacturing environment where production continuity is critical, Franklin Brazing requires reliable IT infrastructure and rapid response times to keep their operations running smoothly. Any technology disruption can directly impact their production line, making dependable IT support essential to their business success.
Challenge
When Franklin Brazing came under new ownership, the company inherited an ineffective IT provider—and a series of cascading problems. From scales and printers that stalled the entire production line to an unreliable ERP system, operations were constantly interrupted. Worse yet, there was no confidence in the provider’s ability to protect the business from security threats.
Solution
Augustine IT stepped in and delivered what the prior provider couldn’t: responsiveness, reliability, and a clear, risk-based approach to long-term IT improvements. They stabilized critical network infrastructure, supported the implementation of a new ERP system, and have remained highly responsive to day-to-day issues.
Outcome
As a result of this transformation, Franklin Brazing has experienced zero production disruptions since the technology overhaul, allowing for a 100% focus on business operations rather than troubleshooting. On average, technician assistance is now available in under an hour, reflecting Augustine IT’s commitment to proactive and reliable support.
Today, Franklin Brazing operates with a reliable network, an Augustine-supported ERP system, fast and permanent problem resolution, and a leadership team that can fully focus on running the business. What was once a cycle of constant troubleshooting and downtime has been replaced with lasting confidence in their IT foundation.