Situation Summary
HKC Roofing is a commercial and residential roofing company with 25–50 employees, partnering with Augustine IT as their technology partner since January 2022. Operating in the fast-paced construction industry, HKC requires reliable mobile access, quick issue resolution, and efficient device management to keep their field teams productive and their office operations running smoothly while the owner focuses on growing the business.
Challenge
At HKC Roofing, the company owner found himself consumed by day-to-day IT management. From device setup to access requests and troubleshooting, every issue landed on his desk—distracting from business growth and delaying responses to clients. A better solution wasn’t just nice to have—it was necessary.
Solution
Augustine IT took the full burden off the owner’s shoulders and streamlined every process—device setup, account management, and troubleshooting. Their hands-on leadership and team responsiveness made a difference from day one. Today, the entire staff knows exactly who to contact, and issues are resolved quickly and professionally.
Outcome
The transformation has been dramatic. Where the owner once personally managed all IT tasks, those responsibilities are now fully offloaded to Augustine’s team. Confusion about who to contact has been replaced with one point of contact for all employees. Slower client response due to IT delays has improved to streamlined operations and support. Productivity drag from daily issues has been eliminated through efficient, friendly, and fast resolutions.